Refund policy

We have a 14-day return policy.

For in-store purchases, eligible items may be returned within 14 days of the purchase date.

For online orders, eligible items may be returned within 14 days of the delivery date. The return must be requested within this 14-day window.

This policy applies to orders within Canada.

Return eligibility

We accept returns for both defective and non-defective products, provided the item meets the return conditions below.

To be eligible for a return, your item must be new, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns may be made in store or by mail.

Online order returns by mail

For online orders returned by mail, customers are responsible for arranging and paying for return shipping unless the item received was defective, damaged, or incorrect.

Once a mailed return has been approved, the item must be shipped back within 7 days.

Sunny Running Co. does not charge a restocking fee.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items shipped by mail.

If an online order is delivered in multiple shipments, the return window begins from the delivery date of the item being returned.

You can always contact us with any return questions at hello@sunnyrunning.co.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us right away if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, sports nutrition, hydration products, and nutrition; custom products such as special orders or personalized items; and personal care goods such as anti-chafe cream.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We accept exchanges.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

For in-store purchases, exchanges may also be handled directly in store when eligible items are available.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved.

If approved, we’ll process the refund to your original payment method within 3 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@sunnyrunning.co.